Law Firms · Legal Intake
The case that calls at 8 PM signs with whoever answers.
Potential clients call three firms and retain the first one that picks up. AI Voice Operators answers every intake call your staff can’t, screens the matter against your criteria, captures the details your attorneys need, and books the consultation on the calendar.
- Caller
- “I was rear-ended last Friday and the insurance company keeps calling me.”
- Agent
- “I’m sorry that happened. Were you treated by a doctor after the accident?”
- Caller
- “Yes, the ER that night and a chiropractor since.”
- Agent
- “Thank you. I can get you a consultation with an attorney tomorrow at 10:30 or 2:00.”
✓ Consultation booked — Fri, 10:30 AM
✓ Matter type, date of incident and treatment captured
✓ Conflict-check details sent to intake staff
The calls going to voicemail
Legal intake is a race, and voicemail loses it.
AFTER 5 PM
Evenings are prime intake hours
People call about a case once the workday ends. If your line rolls to voicemail, that inquiry becomes the next firm’s retainer.
IN A HEARING
Everyone is in court or on a call
Your attorneys and paralegals are unreachable for hours at a time, and intake calls don’t pause while they are.
SAT & SUN
Weekend arrests and accidents
Criminal, family and personal injury matters are urgent, emotional and time-sensitive. The caller keeps dialing until someone responds.
Captured on every call
The same questions, asked every time.
Your agent works from the intake script you approve, so nothing gets forgotten at 11 PM that your best person would have asked at 11 AM.
- Practice area and matter type
- Date of incident or filing deadline
- Opposing party for conflict checks
- Jurisdiction and venue
- Injuries, treatment or damages
- Prior or current representation
- Referral source
- Best callback number and time
Screens before it books
Your agent applies your intake criteria — practice area, jurisdiction, minimum case value, statute deadlines — so attorney calendars fill with consultations worth taking.
Conflict details captured up front
Names of all parties are collected on the first call, so your team can run the conflict check before anyone sits down with a potential client.
Never gives legal advice
The agent gathers facts and books time with an attorney. It is explicitly built not to opine on the merits, the value, or the strategy of a matter.
Handles callers with care
Intake calls often follow an accident, an arrest or a divorce. The agent is calm, unhurried and never pressures a caller who needs a moment.
FAQ
Law Firms questions, answered.
Does the AI give legal advice? +
No, and it is configured to refuse. It gathers facts, screens the matter against your intake criteria, answers logistical questions about your firm, and books the consultation. Anything about the merits of a case is routed to an attorney.
Can it turn away matters we don’t take? +
Yes. You define the practice areas, jurisdictions and thresholds you accept. Matters outside them get a courteous decline and, if you like, a referral message — while still being logged so you can see the volume you’re turning down.
How does it handle conflict checks? +
It collects the parties involved and flags the matter for your intake team before the consultation. Booking can also be held pending your check rather than confirmed on the call.
Will callers know they’re talking to an AI? +
The agent identifies itself however your firm wants it to, and we recommend transparency. In practice, what callers care about is that someone picked up, took their details seriously and got them time with a lawyer.
Can it book with a specific attorney? +
Yes. It can route by practice area to the right attorney’s calendar, or hold a general intake slot for your staff to assign the next morning.
Other industries
HVAC Companies →
No-heat and no-cool calls come in at 9 PM, on Sundays, and during the one week a year you’re slammed. Answer all of them.
Plumbers →
A burst pipe doesn’t wait for business hours. Capture the emergency call while your crew is still under a sink.
Dental Offices →
Your front desk can’t check in a patient and answer a ringing phone at the same time. Now it doesn’t have to.
Law firm demo
Hear your intake script run at 8 PM.
Bring your intake criteria and we’ll configure an agent that screens exactly the way your best intake specialist does.