Plumbing · Drain & Sewer
A burst pipe doesn’t leave a voicemail.
When water is coming through the ceiling, the homeowner calls until somebody picks up. AI Voice Operators answers every plumbing call your crew can’t take, sorts the true emergencies from the scheduled work, and books the job on the spot.
- Caller
- “There’s water coming out from under the water heater.”
- Agent
- “Let’s stop the damage first — do you know where your main shutoff is?”
- Caller
- “I think it’s in the garage.”
- Agent
- “Shut it off there and I’ll get our on-call plumber headed your way. What’s the address?”
✓ Emergency dispatched to the on-call plumber
✓ Shutoff guidance given to limit the damage
✓ Address, fixture and photo request texted to the caller
The calls going to voicemail
Plumbing emergencies happen at the worst possible hour.
2:00 AM
The middle of the night
Overnight water damage calls are urgent, high-ticket, and go to whichever company has a human — or an agent — on the phone.
UNDER A SINK
Your plumber is already on a job
Hands in a P-trap, water off, phone in the truck. The next caller rings out and books with someone else.
SUN ALL DAY
Weekends and holidays
Sewer backups and water heater failures don’t respect the holiday schedule, and neither does the customer looking for help.
Captured on every call
The same questions, asked every time.
Your agent works from the intake script you approve, so nothing gets forgotten at 11 PM that your best person would have asked at 11 AM.
- Emergency or scheduled work
- Is water actively running or leaking
- Whether the main is shut off
- Fixture or system involved
- Property type and age
- Owner, tenant or property manager
- Access and parking notes
- Insurance or warranty involvement
Damage control on the call
The agent walks callers to the main shutoff before anything else, which protects the customer and shrinks the job you show up to.
Emergency dispatch by your rules
Active flooding and sewage backups go straight to the on-call plumber. Faucet replacements get a normal appointment slot.
Books real arrival windows
Connected to your schedule, so the agent only offers windows you can actually hit and writes the job in immediately.
Photos requested up front
The agent texts the caller a link to send photos of the fixture or leak, so your plumber rolls with the right parts on the truck.
FAQ
Plumbing questions, answered.
Will it wake up my on-call plumber for a dripping faucet? +
Only if you want it to. You define the severity rules — active leaks, no water, sewage backups and gas issues escalate; everything else gets scheduled for the next available window and shows up in your morning summary.
Can it collect photos of the problem? +
Yes. The agent can text the caller a link during or right after the call, so your plumber sees the fixture, the leak or the panel before arriving.
Does it handle commercial and property management calls? +
It captures the property, unit, on-site contact and authorization details, which is usually what turns a property manager call into a work order you can invoice cleanly.
What if the caller just wants a price on a water heater? +
It answers from your price list, captures the tank size and fuel type, and books an estimate — instead of letting a ready-to-buy customer hang up and call around.
Do we keep our existing phone number? +
Yes. Your number stays exactly as it is. We set up conditional forwarding so the agent only receives the calls that would otherwise ring out to voicemail.
Other industries
HVAC Companies →
No-heat and no-cool calls come in at 9 PM, on Sundays, and during the one week a year you’re slammed. Answer all of them.
Law Firms →
Intake is the whole game. Screen the caller, capture the matter details, and get qualified consultations on the calendar.
Dental Offices →
Your front desk can’t check in a patient and answer a ringing phone at the same time. Now it doesn’t have to.
Plumbing demo
Hear it handle a 2 AM burst pipe.
We’ll configure your escalation rules and service area, then call the agent live so you can hear exactly what your customers would hear.